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Below you will find answers to some of our frequently asked questions. If you need more information about any of our products, or if the questions and answers below do not resolve your query, please do not hesitate to contact us. Send us a message through Facebook Messenger or fill in the form on our contact page. We’ll reply to you as soon as we can.
Some self-assembly will be required for the frames. We ship our products flat packed and our simple design means assembly is very easy.
For the .frame and .frame classic you will receive four beams. Assembly is simply attaching the short beams to the top and bottom of the taller beams and your frame is ready to be fixed to the wall.
The shelving units are attached to a wall using steel fixtures which are supplied with each frame. We supply paper templates to help guide you with the drilling. Simply drill the solid oak beams onto your wall and you’ll be ready to add on your storage accessories.
We have three shelving systems named the .frame, the .frame classic and the .system. Each of these products provide you with the option to buy either a pre-configured frame with a selection of components or to buy a frame only and to choose your own storage add-ons.
If you have any questions, please don’t hesitate to ask. Either complete the form on our contact page or use Facebook messenger.
We hold a limited quantity of product in stock. Where a product is not available, we aim to ship smaller products/add-ons within 7 working days and frames within 14 working days.
Our frames are hand-crafted and we take care and time to maintain the high level of quality expected by our customers.
We currently ship to the following countries:.
Shipping costs are based on weight of the products ordered and your location. Shipping is calculated & displayed at checkout.
Alternatively, You can calculate your delivery costs by adding your products to basket. In the basket click or tap on the calculate shipping link (see image below). This will expand the form to request basic delivery information.
We always aim to ship our parcels on a tracked delivery.
We quality check every item before it is shipped, however, in the unlikely event you discover a fault with one of our products, please contact us with more information so we can advise on how to return the item
If you have changed your mind about one of our products, please contact us with your order number and the item you wish to return. Please note we can only accept or refund items returned to us in a resalable condition.